1. Return Window: You have 30 days from the date of purchase to return a product for a refund.
2. Condition of Returns: To be eligible for a return, the product must be unused and in its original condition with no signs of damage.
3. Non-Returnable Items: Custom or personalized 3D printed items and special orders are non-returnable and non-refundable.
4. Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
5. Refund Processing Time: Refunds will be processed within 3-5 business days after the returned product has been received and inspected.
6. Restocking Fees: No restocking fees will be charged for returns.
7. Return Shipping Costs: Customers are responsible for covering the cost of return shipping.
8. Return Address: Customers will be informed of the return address upon initiating the return process.
9. International Returns: We accept returns from international customers with no additional conditions.
10. Exchange Policy: Exchanges are available with no special conditions.
11. Contact Information: For any questions about your return or refund, please contact us via email at info@dsdesign.shop or through our contact form on the website: https://dsdesign.shop/contact-us/.